Frequently asked questions

How to move data from Free- to Pro-Version?

This is a quite easy task, just create a backup in Free- and import it into PRO-Version. That's how it's done: Settings -> Backup and Restore your data -> Backup or Restore

Is the mileage logbook accepted by public authorities?

TripTracker provides complete and correct data collection but in the end it depends on you and if the data you entered is reliable and comprehensive.

Has my car an OBDII interface?

All light duty vehicles sold in North America since 1996, as well as medium duty vehicles beginning in 2005, and heavy duty vehicles beginning in 2010, are required to support OBD-II diagnostics, using a standardized data link connector, for state mandated emissions inspections.

Why is OBDII Adapter not working?

First of all you need to pair your adapter with the cell phone, same as with any other bluetooth device. For my optimized adapters the password is: 1234

TripTracker needs to know which car uses which adapter. Therefore you have to assign it to a car. Click here to see how this can be done.
You can use the adapter as trigger for automatic trip tacking or your cars media system. The second option is usually faster and needs less battery.
Unfortunately it is impossible to get the absolute odometer value with OBDII but fortunately it can be calculated from another parameter. Therefore you have to enter your cars current mileage once.

INFO 1:
Please uninstall all other OBDII Apps since they may block the connection to the adapter. INFO 2:
You must not use your car radio as OBDII Adapter since this may lead to unpredictable behavior!

What is the difference between the Free- and the Pro-Version?

The Pro-Version everything included: Export, Journes, OBDII Displays, No ads
We only need to take a monthly fee for Sync-Plugin (Online Services) in Pro-Version since we also have to pay the rented servers monthly.

Why are that many permissions required?

TripTracker is a quite functional app and needs therefore some permissions. All of them are explained here.

How to set new permissions ( Android version above 6.0 )

Since Android 6.0 you need to explicitly confirm that the App is allowed to read/write to your file system. If you don't allow that the App will not be able to create your documents or backups and may not work properly. Please give TripTracker its required permissions by enabling them in the screenshot you can see here.

Press the app icon until the menu appears

In settings you have to choose permissions

Both, Locations and Files have to be granted

Allow it

Can you send me some demo files from the export?

To see how the exported documents look like just click here.

GPS Tracking does not work properly

The reason for that is that Android puts Apps into a Battery optimization mode after some time. Unfortunaltey,it is not possible to control these settings automatically, so the user has to do this on his own.

Below you find a step by step guide about how to make the correct settings:

Press the app icon until the menu appears

In settings you have to choose Battery optimizations

TripTracker must not be optimized!

Info: The screens may look a little bit different depending on the device you use...

Read manual

Still questions? Want to take a look at the manual? Click here

Questions?

Do you have any questions, requests or suggestions? Please feel free to contact us. We appreciate your message and will answer it as soon as possible.

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